- Team in the same time zone and jurisdiction
- Timely and professional delivery of service
- Bespoke service
- Provides opportunity to redeploy staff from back office to front office
- Effectively use scarce resources (staff)
- Effective use of management time
- Delegation of work without loss of control
- Best practice IT solution that provides secure service delivery
- Possibilities for paperless office
- Complemented with secondary storage and disaster recovery program
